Terms of Service — Fair Use & Responsibilities

Service Lines

1klyQ operates three distinct service lines. Scope, pricing, and conditions differ between them, and the terms applicable to one do not extend to another.

Annual Plans — subscription-based Windows software support on registered device(s), governed by the Annual Plans section below
On-klyQ — per-case services quoted and paid individually, outside any subscription, governed by the On-klyQ section below
PC Build — custom desktop assembly quoted per build, governed by the PC Build section below

Important: An active Annual Plan does not include On-klyQ work or PC Build labour. Services excluded from Annual Plans may be available as On-klyQ jobs at separately quoted rates.

Eligibility

Services are available to users aged 18 or above; support involving a minor's device must be arranged and supervised by a parent or guardian
Users must own the device presented for service, or hold clear authority from its owner
Services may not be used for any unlawful purpose, or in connection with unlawfully obtained devices, software, or licences

Service Hours & Availability

Standard service hours are Monday to Saturday, 10:00 AM – 7:00 PM IST
Sundays, national holidays, and regional festivals are non-working days
Requests received outside service hours are addressed at the start of the next working day
As an independently operated service, occasional schedule adjustments may occur; users with active requests are informed in advance where practicable

Response & Prioritisation

Requests are acknowledged during service hours and placed in a work queue
Queue position is determined by plan tier; higher tiers are served ahead of lower tiers, and requests without an active plan are served after all plan holders
Acknowledgement is a service target, not a guarantee of resolution
Resolution time depends on issue complexity, device condition, and factors outside 1klyQ's control, and cannot be guaranteed

Communication

WhatsApp is the official communication and service channel for all three service lines
Messages constitute service records, references, and proof of interaction
Telephone calls are used for active troubleshooting on every tier; HOME+ gets hotline access — a separate priority contact number for direct assistance and booking
All confirmations, approvals, quotes, and instructions are documented in writing via chat
Users must communicate from the registered contact number; requests from unverified numbers may be declined

User Responsibility

Users must back up all important data before any support session, build, or per-case job
Users must provide accurate, complete, and truthful issue and device details
Users are responsible for system readiness, access permissions, licence validity, and reasonable cooperation
Sensitive files, applications, and browser sessions should be closed before any remote session

Software Licensing

Only genuine, licensed software is installed, configured, or supported
Operating system product keys and paid application licences are procured by the user and billed separately from labour in every service line
Freeware is installed on request at no additional cost
No installation, activation, or support is provided for pirated, cracked, or otherwise unauthorised software, and no licence bypass or activation circumvention is performed under any circumstance

Device Qualification

Eligible devices must run a genuine, activated copy of Windows 10 or Windows 11
Devices must meet the manufacturer's stated minimum specifications for the installed OS
Devices must be in working hardware condition; corrupted Windows installations remain eligible
Devices running pirated, unactivated, or non-genuine Windows are not eligible under any plan
Each plan is locked to the specific device(s) registered at activation, identified by the device serial number
Each registered device may be transferred to a replacement device once within the plan's validity period, for any reason — one transfer per registered device, so a two-device plan carries two; the replacement device must satisfy the same qualification conditions, and the transfer request must be made by email to contact@1klyQ.tech

Plan Service Scope

Plan support is strictly limited to software issues on the registered Windows laptop or desktop
No hardware diagnostics, repair, replacement, or physical intervention is provided under any plan
Router and printer services, where included in the plan tier, are limited to setup and initial configuration
Plans do not cover macOS, Linux, mobile devices, tablets, smart TVs, or non-Windows environments; certain of these are available as On-klyQ jobs

Note: Exclusion from plan scope does not mean the service is unavailable — see the On-klyQ section for services offered on a per-case basis.

Plan Service Limitations

Some issues may not be resolvable due to underlying hardware faults or system constraints
Unsupported configurations, third-party restrictions, or licensing limitations may affect outcomes
Where a software resolution is not possible, the reason is explained and troubleshooting is paused
Service is limited to what is technically feasible within the defined software scope

Out-of-Scope Security Incidents

Hacked systems, account hijacks, and active intrusion incidents are out of scope in all service lines
Forgotten password recovery for Windows, email, or any third-party account is out of scope; no password is bypassed, cracked, or guessed on any account or device
Ransomware response, decryption, and recovery of ransomware-locked files are out of scope
Such incidents require platform-specific recovery flows, specialist forensics, or law-enforcement coordination, none of which fall within software troubleshooting
1klyQ may assist with a fresh OS reinstall after such an incident is contained, subject to plan or quoted scope

Usage Policy

Plan support is limited to the registered device(s) under an active subscription
Plans are valid only within the defined subscription period
Support is non-transferable across persons or plans; one transfer per registered device is permitted within the validity period as set out under Device Qualification
Multiple issues may be raised together and are addressed in sequence by priority and complexity

Fair Usage Policy

Unlimited support is subject to reasonable, practical, and non-abusive usage
Excessive, repetitive, or unnecessary requests may be restricted or converted to chargeable sessions
Repeated sessions arising from an out-of-scope cause, scheduling abuse, or non-cooperation may lead to suspension or termination
In case of restriction or termination for cause, refunds are not applicable

Preventive Maintenance

Maintenance frequency is defined by plan tier and is performed remotely unless otherwise stated
Maintenance covers routine system hygiene — updates, cleanup, startup and storage review, and configuration of Microsoft's built-in defences
Maintenance slots are scheduled by mutual confirmation; unclaimed maintenance in a given period does not accrue, carry forward, or convert to credit
Maintenance does not include hardware servicing, licence purchases, or work outside plan scope

Remote Support Terms

Remote sessions are conducted only after user confirmation and readiness, using standard tools such as AnyDesk or equivalent
Users must remain present throughout the session for coordination and supervision
Users may pause or terminate a session at any time without restriction
No background, unattended, or persistent access is configured or maintained beyond the session
Sessions are not recorded by 1klyQ

Onsite Support

Onsite service is available only within a 7 km radius of Hosur, Tamil Nadu; requests outside this area are not covered under any plan or as an add-on
Included onsite visits are defined by plan tier, apply to the registered device(s), and are consumed on attendance
Additional onsite visits are available at ₹299 per visit, subject to plan tier and monthly caps as published on the Annual Plans page; add-on visits are not available on the LITE plan
Add-on visits are non-refundable, non-transferable, and valid only within the month booked
Included visits do not carry forward, accrue, or convert to credit or refund at the end of the subscription period
Visits are scheduled in advance by mutual confirmation; a visit cancelled with less than reasonable notice, or a failed attendance where access to the premises or device is not provided, may be counted as consumed
Service may be refused, paused, or terminated where site conditions are unsafe, obstructive, or inappropriate

Quotation & Payment

Every On-klyQ request is quoted individually on the basis of stated scope before any work commences
No work begins until the quote is expressly accepted by the user in writing
Payment is due on completion and verification of the job; no advance payment is collected
Where the scope changes materially during a job, work is paused and a revised quote is issued for acceptance
1klyQ may decline any request at its discretion, and will say so at the quotation stage
On-klyQ jobs are not covered by any Annual Plan; plan holders may request On-klyQ work at standard quoted rates

Hardware Upgrades

Memory, storage, and desktop component upgrades are undertaken on out-of-warranty devices only
Devices under a subsisting manufacturer or third-party warranty will not be opened, as doing so voids that cover
The user warrants that any device presented for hardware work is out of warranty; 1klyQ accepts no liability for warranty loss arising from an inaccurate declaration
Desktop component upgrades are limited to out-of-warranty and custom-built desktops
Components are procured by the user or, on request, on the user's behalf; manufacturer warranty on each component remains with the user in either case
Upgrade work is confined to installation and configuration and does not constitute repair, and no warranty is offered on the components themselves

Data Recovery & Data Management

Data recovery is software-based only, limited to Windows devices, and confined to accidentally deleted, formatted, or logically damaged drives
No physical, clean-room, or forensic recovery is performed on failed or physically damaged storage
Feasibility is assessed and communicated before work begins; no recovery outcome is guaranteed
Where recovery does not succeed, no recovery charge is levied
Data management services cover backup setup, file organisation, and sync configuration on the user's own devices and accounts; 1klyQ retains no copy of any recovered or managed data

Important: Data recovery is not available under any Annual Plan and is offered solely as a quoted On-klyQ job.

Operating System Work

Windows upgrades and downgrades are performed using genuine copies only; any required edition licence is purchased separately by the user
Linux dual-boot work is installation only; distribution setup and bootloader configuration are included, and post-installation Linux troubleshooting is not provided
Dual-boot faults strictly attributable to the installation — boot order, partitioning, or bootloader — are addressed for 14 days from the date of installation
Windows-side support under an active plan is unaffected by the presence of a dual-boot installation
macOS assistance is best-effort and limited to software-level matters; system-level recovery, hardware work, and anything requiring proprietary Apple tooling are excluded and require Apple-authorised service

Mobile Devices

Android phone and tablet assistance is limited to software matters — account and system setup, performance cleanup, application issues, and settings configuration
No hardware service, repair, or component work is undertaken on any mobile device
Support depends on brand, model, and OS version; feasibility is confirmed at the quotation stage
iOS and iPadOS devices are not supported

Purchase Advisory

Purchase guidance is advisory only; 1klyQ does not sell, supply, or resell hardware and receives no commission from any retailer or manufacturer
All purchase decisions and transactions rest solely with the user, who deals directly with the retailer of their choice
1klyQ accepts no liability for pricing, availability, retailer conduct, product performance, or warranty administration on any recommended device
Initial setup assistance following purchase is provided as agreed at the quotation stage

Specification & Quotation

Build pricing published on the PC Build page is labour only; components, OS product keys, and software licences are additional and billed separately
The user finalises the system specification, whether drawn from 1klyQ's recommendations or the user's own selection
Component compatibility across the specification is verified before purchase; verification is limited to the specification as finally approved by the user
Components may be purchased by the user or, on request, procured on the user's behalf; no commission is taken in either case
Manufacturer warranty on every component remains with the user regardless of who purchased it

Delivery Timelines

Indicative build times are Basic 7 working days, Standard 14 working days, Advanced 21 working days, Professional 28 working days
Timelines are counted from receipt of all components, not from acceptance of the quote
Defective or dead-on-arrival components extend the timeline for the period required to obtain replacements
Timelines are estimates made in good faith and are not guaranteed delivery dates

Assembly Warranty

Every build carries a 30-day warranty on assembly workmanship from the date of handover
The warranty covers matters arising from assembly or initial setup — connection faults, driver issues, and BIOS configuration
Component failure, user-induced damage, and faults arising from subsequent third-party modification are excluded
Warranties on components, parts, and software remain with their respective manufacturers and publishers

Lifetime Upgrade Labour

Fitting and configuring user-supplied components or peripherals on a PC built by 1klyQ is provided free of labour charge for the life of the machine
Components remain the user's purchase, and the manufacturer warranty on each part remains with the user
The benefit applies to the original built PC only, is performed at 1klyQ's premises during service hours by prior appointment, and is non-transferable on sale or transfer of the machine
The benefit covers installation and configuration labour only; it does not extend to diagnostics of pre-existing faults, component replacement under failure, or work on any other device
The benefit may be suspended where the machine has been materially rebuilt by a third party such that its original identity cannot be established

Bundled Annual Plan

Each build includes a one-year Annual Plan at the tier matching the build tier — Basic with Lite, Standard with Solo, Advanced with Assist, Professional with Home+
The bundled plan commences on the date of handover of the working build
The bundled plan is registered to the built PC and, where the tier permits a second device, to one further qualifying device nominated by the user
The bundled plan is subject in full to the Annual Plans section of these terms
The bundled plan holds no cash value, is non-refundable, and is not exchangeable for a discount on build labour

Device Custody, Pickup & Dropoff

Builds are assembled at 1klyQ's premises; the customer arranges transport of components and the completed build in both directions, at their own cost and risk
Devices and components are handled with reasonable care while in 1klyQ's custody, and 1klyQ's liability in respect of them is limited as set out under Limitation of Liability
The user must retain a backup of any data on a device handed over; 1klyQ accepts no responsibility for data on devices in its custody
Devices and components must be collected within 14 days of the completion notice; storage beyond that period is at the user's risk and may attract a storage charge
Uncollected items may be disposed of after 90 days from the completion notice, following written notice to the registered contact number

Payments & Activation

Annual Plans activate on receipt of payment and completion of device registration — including the device serial number
The subscription period begins on the date of activation, and access to services is granted from that date
On-klyQ and PC Build labour is payable on completion; components procured on the user's behalf are payable in advance of procurement
An invoice stating the plan tier or job scope, registered device, start date, and renewal date is issued upon activation or completion, and is delivered in PDF format via WhatsApp
All published prices are inclusive of GST; every invoice states our GSTIN together with the taxable value and the GST charged
Pricing, plans, inclusions, and service benefits may be revised at any time; revisions apply to new activations, new quotations, and renewals, and do not affect a subscription already in force

Renewals & Expiry

Renewal is not automatic; no payment instrument is stored and no recurring mandate is created
Users must initiate renewal before the existing plan expires; a renewal reminder is issued as a courtesy and its absence does not extend the plan
A plan renewed within 7 days of expiry continues from the original expiry date; a plan renewed thereafter is treated as a fresh activation from the new activation date
On expiry, all plan benefits cease immediately — including unused onsite visits, maintenance entitlements, and priority standing — and no credit or refund arises
Requests made after expiry are handled as quoted On-klyQ work until the plan is renewed

Refund Policy

No refund is applicable once an Annual Plan is activated and access is granted
Non-usage or partial usage of a plan does not qualify for a refund, in whole or in part
Plans may not be upgraded or downgraded after purchase; the tier selected at activation applies for the full validity period
On-klyQ work is paid on completion and is not refundable once the job is completed and verified
PC Build labour is not refundable once assembly has commenced; component costs are subject to the retailer's own return policy and are outside 1klyQ's control
Where service is restricted or terminated for cause under Fair Usage or Service Control, no refund arises

Security Hardening Disclaimer

As part of routine maintenance, 1klyQ configures Microsoft's built-in defences — Windows Defender, SmartScreen, firewall rules, and update hygiene — to keep a system reasonably hardened against everyday threats.

No security configuration is absolute. Vendors miss threats, zero-day vulnerabilities occur, and determined attackers defeat hardened systems. 1klyQ does not warrant or guarantee protection against malware, ransomware, phishing, cyber threats, or targeted attacks, and accepts no liability for damage, data loss, financial loss, or compromise arising from them.

Data Responsibility

Users must maintain their own backups; 1klyQ is not liable for data loss, corruption, or unintended change however arising
All actions are performed with user approval and under user supervision
Users acknowledge the inherent risks associated with software troubleshooting, OS migration, storage work, and hardware installation
No liability is assumed for issues arising from pre-existing system conditions, prior third-party work, or existing configurations

Limitation of Liability

All services are provided with reasonable skill and care, on an “as available” basis
To the maximum extent permitted by law, total liability for any claim is limited to the amount paid for the specific plan, job, or build giving rise to the claim
1klyQ is not liable for indirect or consequential losses, including data loss, downtime, or loss of business or profits
1klyQ is not liable for the acts, omissions, pricing, or warranty administration of any component manufacturer, software publisher, retailer, or third-party platform
Nothing in these terms excludes or limits liability that cannot be excluded under applicable Indian law

Force Majeure

1klyQ is not liable for delay or failure in performance caused by events beyond its reasonable control
Such events include power or connectivity failure, platform or third-party service outage, component supply disruption, illness, civil disturbance, natural events, and acts of public authority
Affected obligations are suspended for the duration of the event, and active plans may be extended by the affected period at 1klyQ's discretion

Service Control & Enforcement

Misuse, abuse, or violation of these terms may result in restricted, suspended, or denied service
Verbal abuse, harassment, threats, or misconduct toward personnel will not be tolerated and may result in immediate termination without refund
Service priority may be adjusted on grounds of cooperation and conduct
1klyQ reserves the right to suspend or terminate any service at its discretion, with written reasons issued to the registered contact number

Intellectual Property & Publicity

The 1klyQ name, logo, wordmark, site content, and service documentation remain the property of 1klyQ and may not be reproduced without written permission
Configuration notes, spec lists, and quotations are provided for the user's own use and are not for redistribution or commercial reuse
No customer name, device detail, or communication is used in marketing, testimonials, or case studies without the user's prior consent

Grievances & Contact

Service-related questions, disputes, or grievances may be addressed to contact@1klyQ.tech
Grievances are acknowledged and responded to within 2 working days
WhatsApp may be used for quick clarifications; formal grievances must be submitted by email to the address above

Jurisdiction

These terms are governed by and construed in accordance with the laws of India
Courts at Hosur, Tamil Nadu shall have exclusive jurisdiction over any dispute arising from these terms or the services
Both parties agree to attempt good-faith resolution through direct communication before initiating legal proceedings

General

If any provision of these terms is held invalid or unenforceable, the remaining provisions continue in full force
Failure to enforce any provision does not constitute a waiver of it
Users may not assign or transfer any plan, quotation, or benefit to another person or device except as expressly permitted
These terms, together with the Privacy Policy and any accepted quotation, form the entire agreement between the user and 1klyQ

Changes to These Terms

These terms may be revised as the service evolves; the effective date above reflects the latest revision
Material changes are reflected on this page before taking effect
Continued use of the service after a revision constitutes acceptance of the updated terms

Consent

By requesting a quotation, activating a plan, or using any 1klyQ service, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Terms of Service.