Privacy Policy.

Scope of This Policy

This policy applies to every interaction with 1klyQ across all three service lines — Annual Plans, On-klyQ per-case work, and PC Build — and to the 1klyQ website itself.

• It governs information handled before, during, and after any support session, per-case job, or build
• It applies equally to remote sessions, onsite visits, and work performed on a device in 1klyQ's physical custody
• Where a service involves a third-party platform, that platform's own privacy terms apply alongside this policy

Data Collection

• No personal files, photographs, videos, documents, or system data are collected from user devices
• No sensitive information — passwords, financial data, or identity documents — is requested or intentionally collected
• No user data is stored on 1klyQ systems, servers, or any external infrastructure
• Only issue-related information voluntarily shared by the user is used, and only for the purpose of delivering the service requested
• For quotations and builds, only the specification, device details, and contact information necessary to price and perform the work are collected

Data Ownership & Custody

• All data remains the sole property of the customer at all times
• 1klyQ does not take custody, ownership, or control of any user data under any circumstance
• All files, configurations, and system data remain on the user's own device or account
• No transfer, duplication, or relocation of data ownership occurs during or after any service

Website, Cookies & Analytics

• The 1klyQ website uses Google Analytics to understand anonymous visit patterns — pages viewed, approximate region, and device or browser type
• Analytics data is aggregated and anonymous; it is never linked to support sessions, chat history, quotations, or any individual customer record
• Analytics cookies can be blocked or cleared at any time through browser settings; the website remains fully functional without them
• No advertising, remarketing, or cross-site tracking of any kind is used
• The website stores small preferences locally on the device — such as the dark/light theme choice and scroll position — and these never leave the browser
• Outbound links to WhatsApp and telephone are handled by the device's own applications and are subject to their terms

WhatsApp Channel

• The official 1klyQ WhatsApp Channel is a one-way broadcast for brand updates, tech news, and Windows tips
• Following the channel does not disclose a follower's phone number to 1klyQ, and followers are not visible to one another
• Channel membership is entirely separate from any plan, quotation, or support record, and is never cross-referenced against customer data
• Following or unfollowing has no effect on service, priority, or eligibility, and may be done at any time from within WhatsApp

Data Access

• Access is strictly limited to what is necessary for diagnosing and resolving the reported issue
• All access is temporary, controlled, and restricted to the active session
• No access is initiated without explicit user awareness and confirmation
• Users retain full visibility and control over all actions performed

Session-Based Access

• Access is granted only during active, user-approved sessions
• No persistent, background, scheduled, or recurring access is maintained
• Access terminates immediately once the session ends or is disconnected
• Any future access requires a new session with fresh user authorisation

Remote Access

• Remote access is initiated only after explicit user permission and readiness confirmation
• Users can monitor all actions in real time throughout the session
• Users may pause or terminate the session at any time without restriction
• No hidden, unattended, or unauthorised access is performed under any condition
• Sessions are not recorded. No screen capture, video, or session replay is made, retained, or shared by 1klyQ

Tools & Access Methods

• Remote sessions are conducted using standard tools such as AnyDesk or equivalent software
• No proprietary, custom-built, or hidden access tools are used
• All tools require user-side approval before any connection is established
• No tool is configured for unattended, automatic, or persistent access, and access credentials are single-use for the session

Data Usage

• Data is accessed strictly for diagnosis, troubleshooting, and resolution
• No copying, downloading, transferring, or external storage of user data is performed
• No data is retained, reused, or referenced after the session ends
• Data is never used for analytics, profiling, marketing, or any secondary purpose

Credentials & Passwords

• 1klyQ does not request, record, or retain account passwords, PINs, banking credentials, or one-time passcodes
• Where a task requires authentication, the user enters the credential themselves during the session
• Any credential visible on screen during a session is disregarded and never noted, stored, or repeated
• Users are advised to change any password that was necessarily entered or displayed during a session
• 1klyQ will never ask for a credential over chat, by email, or by telephone outside an active, user-initiated session

Security

• No unauthorised access, monitoring, or surveillance of user systems is performed
• No tracking, logging, keystroke capture, or data extraction mechanism is used
• All actions are performed transparently with full user awareness
• Access is always limited to the minimum scope required for resolution

Note: Privacy practice is distinct from threat protection. 1klyQ does not warrant protection against malware, ransomware, or targeted attack — see the Security Hardening Disclaimer in the Terms of Service.

Devices in Our Custody

• Hardware upgrades and PC builds require a device or its components to be physically present at 1klyQ's premises
• While in custody, access is limited to what the agreed work requires; personal files, folders, browser data, and accounts are not opened, browsed, or examined
• Devices are stored securely and are not accessed by anyone outside 1klyQ
• No data is copied from, or retained after, a device leaves 1klyQ's custody
• Users are strongly advised to back up all data before handing over any device; 1klyQ accepts no responsibility for data on devices in its custody, as set out in the Terms of Service

Data Recovery & Storage Work

• Data recovery necessarily involves access to the contents of the storage medium; access is limited to the volume of work required to identify and restore the requested data
• Recovered data is written to a destination nominated by the user — their own drive, device, or account
• Any working copy created during recovery is securely deleted immediately on handover and verification
• Recovered content is never opened for curiosity, reviewed beyond what verification requires, catalogued, or discussed with any third party
• Where recovery is unsuccessful, no residual copy is retained
• Data management work — backup setup, sync configuration, file organisation — is performed on the user's own devices and accounts, and 1klyQ retains no copy of any file

Mobile Device Assistance

• Android assistance is limited to software configuration and does not involve reading messages, contacts, photographs, or application data
• Account and system setup is performed with the user present and entering their own credentials
• No mobile backup, export, or transfer is retained by 1klyQ
• The same session, access, and no-recording principles set out above apply in full

Third-Party Sharing

• No sharing, selling, or disclosure of user data to any third party
• No third-party access to user systems during or after any service
• No user or session data is passed to external data processors or advertisers; anonymous website analytics is described under Website, Cookies & Analytics
• User data is never used for marketing, advertising, or promotional purposes, and no customer name, device detail, or communication is used in testimonials or case studies without prior consent
• Where components are procured on a user's behalf, only the details necessary to complete that purchase and delivery are shared with the retailer
• Communication and remote sessions run on established third-party platforms — WhatsApp and AnyDesk — each governed by its own privacy terms
• Information may be disclosed where required by law, court order, or lawful direction of a competent authority

Service Records & Retention

• Basic service records — name, contact number, registered device details (including the device serial number), plan tier, and validity dates — are maintained to operate active subscriptions and issue invoices
• For On-klyQ and PC Build work, records comprise the accepted quotation, job or build specification, and the invoice issued on completion
• WhatsApp chat history remains on the respective devices and is governed by WhatsApp's own terms; chats are not exported or archived elsewhere
• Records are retained for the duration of service and thereafter only for the period required for invoicing, warranty administration, and legal or tax purposes
• Records not subject to a legal retention requirement may be deleted on request; a record confirming that a service was performed may be retained where warranty or statutory obligations require it

Your Rights

• A copy, correction, or deletion of service records may be requested at any time via contact@1klyQ.tech
• Requests are verified against the registered contact number before any action is taken
• Requests are acknowledged within 2 working days and actioned within a reasonable period thereafter
• Deleting records tied to an active plan, an open quotation, or a build under warranty may make it impossible to continue servicing that plan or honour that warranty

Children's Privacy

• 1klyQ services are intended for users aged 18 and above
• Service involving a minor's device must be requested and supervised by a parent or guardian throughout
• No data relating to children is knowingly collected

User Responsibility

• Users must back up all important data before any session, job, or handover of a device
• Users are responsible for safeguarding their own passwords, credentials, and personal data
• Sensitive files, applications, and browser sessions should be closed before remote access begins
• Accurate and complete issue and device details must be provided for effective service

Data Responsibility

• 1klyQ is not liable for data loss, corruption, or unintended change however arising
• All actions are performed with user approval and under user supervision
• Users acknowledge the inherent risks associated with software troubleshooting, OS migration, storage work, and hardware installation
• No liability is assumed for issues arising from pre-existing system conditions or prior third-party work

Communication

• WhatsApp is the official service channel across all three service lines
• Messages act as service records, communication logs, and reference history
• No sensitive information is requested beyond what the service requires
• Users are responsible for the accuracy and relevance of information they choose to share

Questions & Grievances

• Privacy-related questions, clarifications, or grievances may be addressed to contact@1klyQ.tech
• Grievances are acknowledged and responded to within 2 working days
• WhatsApp may be used for quick privacy queries; formal grievances must be submitted by email to the address above

Policy Updates

• This policy may be revised as the service evolves; the effective date above reflects the latest revision
• Material changes are reflected on this page before taking effect
• Continued use of the service after a revision constitutes acceptance of the updated policy

Consent

By requesting a quotation, activating a plan, or using any 1klyQ service, you acknowledge that you have read and understood this privacy policy and agree to the handling of information as described.